Parents Terms & Conditions

By enrolling your child with ToTw, you agree to the following terms and conditions.

Important Notice

These terms and conditions are legally binding. By enrolling your child with TutorOnTheWay, you acknowledge that you have read, understood, and agree to comply with all terms outlined below.

Last updated: September, 2025

Commitment

  1. Parents/guardians agree to provide a supportive home environment for effective learning.
  2. Students must be available on time for all scheduled tutoring sessions.

Study Environment

  1. A quiet, dedicated study space (with table, chair, and proper lighting) must be provided.
  2. Parents are not responsible for checking homework or lesson preparation. This is managed by ToTw.

Study Material & Assistance

  1. ToTw will assist in arranging all academic materials needed, including:
  2. • Books, notebooks, worksheets, and stationery.
  3. • Soft/digital resources such as PDFs, online worksheets, and tools.
  4. Parents do not need to worry about last-minute requirements. ToTW will handle such needs.
  5. Any physical items purchased or outsourced will be billed with tuition. Receipts will always be provided for full transparency.

Material Support Packages

  1. Parents can choose one of the following options:
  2. Basic Package – PKR 500/month
  3. • Covers soft and digital resources (PDFs, worksheets, online tools).
  4. • Hard copies, books, and stationery (if required) will be arranged at actual cost.
  5. • All purchases will be supported by receipts.
  6. Convenience Package – PKR 3,000/year
  7. • One-time yearly fee.
  8. • Covers the same services as the Basic Package.

Professional Boundaries

  1. Tutors are assigned for academic purposes only. Parents must not request non-academic or personal tasks.
  2. Tutors must always be treated with respect.
  3. Any concerns about performance or teaching methods must be discussed on Student Helpline +923068707075. They must not be discussed directly with tutors during class.

Attendance & Scheduling

  1. Parents must inform ToTW Administration at least 12 hours in advance for cancellation or rescheduling.
  2. Frequent last-minute cancellations may result in the session being counted as completed.

Safety & Security

  1. A responsible adult/guardian must be present in the home during tutoring sessions.
  2. Parents are responsible for ensuring the tutor’s safety and respectful treatment.
  3. For female tutors:
  4. • If possible, at least one responsible female family member should be present during the session.
  5. • If only male family members are at home, they must be informed in advance and ensure a professional, respectful environment.
  6. • Any misconduct, boundary violation, or complaint reported by a tutor will result in immediate suspension of services and investigation by ToTw.

Payment Terms

  1. All payments must be made on the agreed due dates.
  2. Delayed payments may result in suspension of services.
  3. Payments are non-refundable once the academic month has started.
  4. Charges for the chosen material package (PKR 500/month or PKR 3,000/year) will be added to the tuition invoice.
  5. All outsourced or purchased items will be billed with original receipts.

Service Rights

  1. ToTW reserves the right to replace tutors when necessary for quality assurance.
  2. ToTW may suspend or terminate services if there is:
  3. • Disrespect or misconduct toward tutors.
  4. • Failure to pay fees on time.
  5. • Repeated non-cooperation with these terms.