Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

Last Updated: January 1, 2024

Introduction

TutorOnTheWay ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our tutoring services. By using our services, you consent to the practices described in this policy.

Information We Collect

  • Personal Information: Name, email address, phone number, and address when you register or contact us.

  • Educational Information: Academic level, subjects of interest, learning goals, and progress data.

  • Payment Information: Billing details and transaction history (processed securely through third-party providers).

  • Usage Data: How you interact with our website and services, including pages visited and features used.

  • Communication Records: Messages, emails, and call logs for quality assurance and support purposes.

How We Use Your Information

  • Provide and improve our tutoring services and educational programs.

  • Match you with appropriate tutors based on your educational needs and preferences.

  • Process payments and manage your account and subscription services.

  • Communicate with you about your sessions, account updates, and promotional offers.

  • Analyze usage patterns to enhance our platform and develop new features.

  • Ensure the safety and security of our platform and prevent fraudulent activities.

Information Sharing

  • With Tutors: We share relevant student information with matched tutors to facilitate effective teaching.

  • With Parents/Guardians: For students under 18, we may share progress reports and session details with parents or guardians.

  • Service Providers: We work with trusted third-party providers for payment processing, communication tools, and analytics.

  • Legal Compliance: We may disclose information when required by law or to protect our rights and safety.

  • Business Transfers: In case of merger, acquisition, or sale, user information may be transferred to the new entity.

Data Security

  • We implement industry-standard security measures to protect your personal information.

  • All sensitive data is encrypted during transmission and storage using SSL/TLS protocols.

  • Access to personal information is restricted to authorized personnel who need it for their job functions.

  • We regularly update our security practices and conduct security audits to maintain data protection.

  • Payment information is processed through PCI-compliant payment processors and is not stored on our servers.

Your Rights

  • Access: You can request a copy of the personal information we have about you.

  • Correction: You can update or correct your personal information through your account settings.

  • Deletion: You can request deletion of your account and associated personal data.

  • Portability: You can request your data in a machine-readable format for transfer to another service.

  • Opt-out: You can unsubscribe from marketing communications at any time.

  • Restriction: You can request limitation of how we process your personal information.

Cookies and Tracking

  • We use cookies and similar technologies to enhance your browsing experience and analyze site usage.

  • Essential cookies are necessary for the website to function properly and cannot be disabled.

  • Analytics cookies help us understand how visitors interact with our website to improve user experience.

  • Marketing cookies may be used to deliver personalized advertisements and track campaign effectiveness.

  • You can manage your cookie preferences through your browser settings or our cookie consent banner.

Children's Privacy

We take special care to protect the privacy of children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

For students under 18, we may share educational progress and session information with parents or guardians to keep them informed about their child's academic development.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will remove your personal information from our active systems within 30 days, though some information may be retained in backup systems for a limited period for legal and security purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About This Policy?

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.